Chatbots in E-learning: An Evolving Trend to Boost Your Onboarding Experience

With increasing scope of innovative technologies such as Virtual Reality, simulations, Augmented Reality (AR), chatbots and more, workforce training is all set for incredible growth. Modern enterprises are talking a lot about chatbot functionality within the Learning Management System (LMS) space, thereby generating huge interests. By enabling the new hires to communicate via interactive bots, organizations have improved their overall level of collaboration, retention and efficiency.

You might think of a platform which is easier to access for different tasks such as assigning training, running a video or submitting an assessment. You might also look for a conversational interface where relevant content can be searched at the point of need. Then, LMS chatbots serve as an ideal solution. There has been a lot of hype about chatbots supported by e-learning platforms to deliver effective onboarding training solutions. But, with evolving learning needs, the deployment of smart bots to impart a personalized onboarding experience has improved. As per the research, chatbots could save businesses $8 billion annually by 2022, from $20 million employers expected to save by 2017. [Source: http://fortune.com/2017/05/10/chatbots-business-billions-savings/].

Automating Onboarding Process Using Chatbots

When an employee joins the organization, the same type of training is delivered during multiple induction programs. Chatbots can make this process more interactive by effectively pulling a set of answers from a structured set of data, structuring that data and providing an accurate answer. From hiring to orientation, there are a plethora of ways how chatbots help to deliver an engaging workplace training experience:

• Chatbots make the new hiring process more flexible as learners can simply ask queries based on their job roles, department, potential responsibilities and more.

• During orientation, bots are used to provide documentation through a set of predefined questions, instead of filling forms manually. Consequently, it helps to track how employees adapt in the new environment and perform.

• Chatbots ask short questions at short intervals, instead of giving feedback to individuals. This helps the managers to accumulate employee data and take necessary decisions on strategies and regulations.

Undoubtedly, chatbots at the workplace are meant to improve the overall learning uptake by delivering more impactful user experience. LMS chatbots help the majority of employees to apply what they have learned and ensured intuitive conversation delivery. Today, there are a plethora of methods bots can be used to improve the efficiency of employees as well the business on a whole. From hiring to onboarding, chatbots aid to streamline e-learning approaches, thereby allowing the enterprises to focus more on fostering strong communication with their employees.