As an L&D head, the rapidly changing workplace probably has you mulling over two challenges related to the learning and growth of the large team you are responsible for. And not to forget, the business goals you are expected to deliver.
- Rethinking the purpose and desired results of learning within your organization.
- Reinventing learning methods that are effective and relevant to the types of people, roles, and skills within the organization.
Neither of these can be achieved without in-depth data gathering and analysis of training needs within the organization structure. Training needs identification is typically a long-drawn process that is cost intensive and needs to be repeated at regular intervals.
When the leader of a large company in BFSI threw this challenge at GCube, we caught the ball and dribbled it across mountains of data, and seemingly unsurmountable obstacles, to successfully score the goal.
The DNA of the challenge GCube was faced with:
- Given the various backgrounds and levels of experience the employees came with, there was a need of personalization of training content which was unavailable.
- TNI was being done based on popular assumptions and the process was not data driven.
- The training solutions were not helpful for each individual but worked only for a certain few.
- The training was delivered in an ad-hoc manner resulting in low attendance and poor retention of knowledge.
- Training facilitators also being operations supervisors, were becoming an unintended barrier to quality of training.
The world class LMS for BFSI from GCube is making TNI reliable, cost effective and compliant.
Based on the concept of “Waste Not-Want Not”, the GCube LMS designed to address the Training Needs Identification challenges in BFSI by successfully implementing the following:
On job evaluation (OJE) of personalized training needs.
Taking the aggregates out of TNI was the first step. The second step was to build a robust system that could capture an evaluation mechanism that uses feedback from stakeholders, managers, supervisors, peers, or clients. Using the pre-defined parameters for performance evaluation used by supervisors and combining business KPIs led to pinpointing the areas of success as well as improvement.
Empowerment of learners to take charge of their learning.
According to PWCs 23rd Global CEO Survey, 73% of CEOs are either ‘extremely concerned’ about the availability of key skills, while only 11% have made ‘significant’ progress in establishing an upskilling program that develops a mix of soft, technical, and digital skills. Research of this 11% showed that people respond better to learning initiatives when they feel it’s their onus to learn and do a fantastic job for their own growth. When training recommendations are based on their personal evaluation, they take charge of their own learning and development. GCube ensured that every participant could view their evaluation on the LMS and feel positively motivated and empowered to be responsible for their learning and performance.
Automation for everything that can be automated.
Once personalized TNI is concluded, the required modules are automatically assigned to individuals. These modules could be pre-recorded sessions fetched from the larger repository of training content already on the LMS. Or it could be a module developed for facilitator-led programs, where the need is for a larger group and there is trainer availability.
Trainer and other resource allocation can also be allocated, along with attendance and completion tracking, all of which is visible on a dashboard giving the leadership a view of the status of personalized training based on the personalized TNI conducted by the LMS.
For regulatory certifications, the LMS tracks and reminds individuals when they must undergo certification training once again and also utilizes the company hierarchy to manage compliance. The LMS also delivers compliance training reports that need to be shared with the regulatory authorities.
Ensure Knowledge Retention
Retention of knowledge and application at the right time is a challenge faced by all industries. To overcome this challenge and to ensure all the work done with personalized TNI and training delivery is not lost to time, GCube has also developed a successful Spaced Learning Program. The Spaced Learning Program increases engagement, addresses different learning habits, and uses multiple types of media for better recall.
With 2 Million LMS users and 100+ industry awards GCube was able to solve the problem of making personalized TNI and training delivery in BFSI efficient, effective, and cost optimized. GCube helps leaders to provide personalized, immersive and on-the-go upskilling opportunities not just for their team’s current profile but for their future growth as well.
At GCube, we have 20 years of experience and 80+ industry awards in learning technologies; and would love to hear your thoughts, queries, and suggestions. Please do write to us.
