Personalized TNI equals effective training based on OJE & KPI

 

As an L&D head, the rapidly changing workplace probably has you mulling over two challenges related to the learning and growth of the large team you are responsible for. And not to forget, the business goals you are expected to deliver.

1. Rethinking the purpose and desired results of learning within your organization.
2. Reinventing learning methods that are effective and relevant to the types of people, roles, and skills within the organization.
   
   

Neither of these can be achieved without in-depth data gathering and analysis of training needs within the organization structure. Training needs identification is typically a long-drawn process that is cost intensive and needs to be repeated at regular intervals.

When the leader of a large company in BFSI threw this challenge at GCube, we caught the ball and dribbled it across mountains of data, and seemingly unsurmountable obstacles, to successfully score the goal.

The DNA of the challenge GCube was faced with:

• Given the various backgrounds and levels of experience the employees came with, there was a need of personalization of training content which was unavailable.
• TNI was being done based on popular assumptions and the process was not data driven.
• The training solutions were not helpful for each individual but worked only for a certain few.
• The training was delivered in an ad-hoc manner resulting in low attendance and poor retention of knowledge.
• Training facilitators also being operations supervisors, were becoming an unintended barrier to quality of training.
  
  

The world class LMS for BFSI from GCube is making TNI reliable, cost effective and compliant.

Based on the concept of “Waste Not-Want Not”, the GCube LMS designed to address the Training Needs Identification challenges in BFSI by successfully implementing the following:

On job evaluation (OJE) of personalized training needs.

Taking the aggregates out of TNI was the first step. The second step was to build a robust system that could capture an evaluation mechanism that uses feedback from stakeholders, managers, supervisors, peers, or clients. Using the pre-defined parameters for performance evaluation used by supervisors and combining business KPIs led to pinpointing the areas of success as well as improvement.

Empowerment of learners to take charge of their learning.

According to PWCs 23rd Global CEO Survey, 73% of CEOs are either ‘extremely concerned’ about the availability of key skills, while only 11% have made ‘significant’ progress in establishing an upskilling program that develops a mix of soft, technical, and digital skills. Research of this 11% showed that people respond better to learning initiatives when they feel it’s their onus to learn and do a fantastic job for their own growth. When training recommendations are based on their personal evaluation, they take charge of their own learning and development. GCube ensured that every participant could view their evaluation on the LMS and feel positively motivated and empowered to be responsible for their learning and performance.

Automation for everything that can be automated.

Once personalized TNI is concluded, the required modules are automatically assigned to individuals. These modules could be pre-recorded sessions fetched from the larger repository of training content already on the LMS. Or it could be a module developed for facilitator-led programs, where the need is for a larger group and there is trainer availability.

Trainer and other resource allocation can also be allocated, along with attendance and completion tracking, all of which is visible on a dashboard giving the leadership a view of the status of personalized training based on the personalized TNI conducted by the LMS.

For regulatory certifications, the LMS tracks and reminds individuals when they must undergo certification training once again and also utilizes the company hierarchy to manage compliance. The LMS also delivers compliance training reports that need to be shared with the regulatory authorities.

Ensure Knowledge Retention

Retention of knowledge and application at the right time is a challenge faced by all industries. To overcome this challenge and to ensure all the work done with personalized TNI and training delivery is not lost to time, GCube has also developed a successful Spaced Learning Program. The Spaced Learning Program increases engagement, addresses different learning habits, and uses multiple types of media for better recall.

With 2 Million LMS users and 100+ industry awards GCube was able to solve the problem of making personalized TNI and training delivery in BFSI efficient, effective, and cost optimized. GCube helps leaders to provide personalized, immersive and on-the-go upskilling opportunities not just for their team’s current profile but for their future growth as well.  

At GCube, we have 20 years of experience and 80+ industry awards in learning technologies; and would love to hear your thoughts, queries, and suggestions. Please do write to us.

Troubleshooting MRO Training with Aviation LMS

 It can not be an easy task for one person to work on the maintenance of legacy aircrafts on the one hand and service new models. But your MRO personnel are doing it. They are dealing with standardization issues of airframe manufacturers, which of course requires intricate understanding of each components and signing off on parts and whole aircrafts while at it.

One can only imagine how complex is the network of training and management that is required for the MRO personnel, but we, at GCube, did more than imagine. We researched the pain points that comes with a large, widespread, out-of-office employee base in a highly regulated industry like aviation.

Good news for you, we are here to tell you how customization of the Learning Management System (LMS) helped alleviate these challenges.

Creating a database of domain, roles and specialization

An LMS that has the critical capability to integrate with Human Resource Information Systems is then able to track the total number of on-rolls and contractual MRO personnel who are in the system, their areas of expertise and training/certification required from both knowledge upgrade and regulatory compliance perspectives.

Module creation based on tasks and auto assignment

The LMS which has the ability to integrate with work management systems through which tasks are assigned to MRO personnel, allows for modules for refreshers or new training, to be created. The moment a task is assigned in the work management system, the LMS can assign the training to the individuals as well.

Completion tracking and certification/recertification management

For a largely widespread employee base with diverse skills and specializations, tracking training completions and certification validity is a cumbersome task. This is where the right LMS becomes a partner in business by providing forecasts, alerts on upcoming certification expiries, assigning training and certification assessments automatically, and checking for compliance adherence or escalating through the hierarchy.

License management and tracking

For some job roles the MRO personnel need to get a license to be able to operate or repair certain machinery. The LMS that tracks information on available licenses, personnel trained and eligible to apply for a license, compliance records of these personnel and finally reminders for license expiry and renewals – is a blessing.

Providing critical work knowledge on-the-go

Organizations have multiple mode of dispensing knowledge of their own subject matter experts and also regulatory training material through online manuals, guides and even chat bots. Creating and serving these on-the-go to MRO personnel is easily managed with a mobile-friendly LMS.

Adhering to audit compliance guidelines

The right LMS for aviation provides the feature of read and sign by employees which gets stored in the system. When the time arrives for renewing their signature the LMS can automatically send the required reading material to the personnel once again. Not a feature you can do without when it comes to maintaining the requirements for audit compliance.

Reporting to the authorities

The DGCA and regulatory authorities demand disclosure of certification and compliance training, as well as any changes to any plans shared with them previously. Having an LMS that tracks any changes in course, venue, or trainer, along with the reasons for change and creates a report on-demand, makes it convenient for the organization to stay compliant to the requirements from the regulatory authorities.

MRO personnel carry a huge weight on their shoulders, and they will only thank you for making their lives easier by helping them stay on top of knowledge they must have and staying compliant to the regulatory mandates.

At GCube, we have 20 years of experience and 80+ industry awards in learning technologies. To know more about products and services, please do write to us. 

Cloud-based LMS

Utilizing Cloud-based LMS that Suits Your Corporate Learning Needs

Are you looking for a modern learning management system for your organization, then think of whether to use LMS on the network or deploy a cloud-based LMS? The cloud-based learning management systems are web-hosted training platforms which effectively deliver, track, and report different learning activities. When it comes to corporate workforce training, cloud-based learning systems serve as a viable solution.

Several benefits of using a cloud learning management system include the following:

• Reduced costs

Modern LMSs which are cloud-based do not require separate installation, thereby mitigating overall expenses. These serve as an ideal choice for small and medium-sized enterprises which want to invest for particular LMS features, rather than a complete package.

• Responsive design

The ease to access an LMS is not merely a nice-to-have feature, but an essential need to deliver an engaging experience. Therefore, organizations deploy responsive cloud LMS to deliver learning anytime and anywhere across personalized mobile devices. Consequently, the platform imparts a seamless user experience by aligning the right kind of training content to pertinent business goals. The convenience of modern LMSs supports learning on the go, thereby boosting engagement, knowledge retention, and overall ROIs.

• Improved scalability

Workplace training aims to bridge skills-gaps and enhance the performance of globally dispersed employees. But, this may result in inconsistent training delivery because not every employee gets access to the same training courses and assessments. Therefore, organizations utilize cloud LMS, which is scalable enough to deliver the same training material to employees located at remote locations. The flexibility to learn anytime and from anywhere motivates learners to enhance skills competency, business productivity, and overall training impact.

• Less maintenance

Organizations rely on Information Technology (IT) department to handle the functionality of online training platforms. But, this affects business productivity when the system involves long hours of troubleshooting. Cloud-based learning solutions enable the workforce to access relevant training courses at the point of need. Cloud LMS automatically uploads, delivers, updates, and tracks training content, without involving maintenance from the IT teams.

High scalability, increased ROIs, responsive-design, and reduced costs are some of the significant aspects of an organization to improve retention, drive performance, and attain competitive success. Undoubtedly, cloud-based LMS systems are adequate for the workforce as they can learn at their own pace of time and convenience. While administrators can upload new e-courses, set personalized learning paths, and analyze employee performance to drive measurable results. Technological innovation is the new way to achieve success, and therefore, traditional LMSs are replaced with cloud-based LMSs to meet the evolving learning needs of all.