Achievement Unlocked: Reduced Time to Productivity

 

Cracking the productivity issue has been a pretty long-term challenge for a lot of our clients. Large product portfolio, high attrition in the industry, complex regulatory procedures – the trials are varied and manifold. The regular complaint has been that longer time to productivity usually always means lesser time at peak productivity resulting is hindered business growth.

Thus, the basic and foremost requirement of any organization is to achieve shorter TTP and here are 5 steps to do the same. All you need is the right LMS.

Step 1: Pre-joining Engagement

The idea is to identify the skills and abilities of each individual right at the time of joining so there is no wastage of time and effort. The information can be captured on the LMS which can then deploy trainings according to the levels at which the employee currently is. A pre-joining training kit which may contain information about the organization, leadership, payroll etc also helps the employees settle down faster with the company with a sense of belonging.

Step 2: Creating Personalized Learning Path

With information gathered and basic training deployed in the previous step, an effective LMS can then assign automated training to a new hire to bring them at par with others in their batch or even move someone to advanced batches if they are ahead of the others. Keeping in mind the different skill levels, talents and learning styles, a good learning management system can create a learning path for individuals based on multiple factors and help them to find what they are good at and truly enjoy doing. This in-turn helps them achieve peak performance faster.

Step 3: Create Immersive Learning Experience

In-depth understanding of the product can be easily delivered through interactive media via an LMS. Trainees can be offered life-like simulations for scenarios, understanding of product combinations and with inputs from sales teams for real questions asked by customers. What they get is an immersive experience and are more confident to achieve peak performance faster.

Small learning nuggets can be sent to the employees at regular intervals, automated through the LMS. This ensures continued and reinforced learning which reduces knowledge loss and creates better customer experience.

Step 4: Segregate Experience Employees from new ones

Segregation of training programs and content based on who the audience is effectively reduces time lost in futile training or retraining. An LMS is again key to this step to achieve desired results. For example, the same product needs to have two deliveries. For basic level folks who need more detailed explanations and an advanced level for whom it can be a quick upskill intervention. As your LMS already has the learning data of each individual, it can help you identify the right kind of training required for a particular individual who is at a particular level of understanding or experience. 

Step 5: Make Learning an Agile Process

A company that has a tradition of agility will always find it easier to handle bumps in the road. Like most things, training processes and systems also experience fatigue and become outdated very quickly. Companies need to invest in an LMS that are built to handle and respond to update needs in an intelligent way. A good LMS will allow deployment of changes, alerts to roles who need to learn or get certified, and also give leadership visibility to the status of certifications, especially those that fall under the compliance umbrella.

Knowledge is very liquid and relative, especially as the typical time in a role gets impacted by attrition, role change or promotions. Leaders need to be able to get more time per resource at peak productivity and the right LMS can be an ideal partner to help organizations achieve their Time to Productivity goals.

At GCube, we have 20 years of experience and 80+ industry awards in learning technologies. To know more about products and services, please do write to us. 

Walking the Gemba Walk and Talking the Gemba Talk

 The discussion started with increasing dealership employee efficiency. As a LMS provider our go-to solution was the OJE feature of our LMS that has proved to be quite effective in managing the said issue, but our auto industry client had a story. They were apparently using the traditional Japanese method of GEMBA walk for their operations team and that got us thinking about how this could be customized for training and process evaluation at dealerships.

Let’s get the obvious questions out of the way.

WHAT IS GEMBA?

Gemba is Japanese for “the real place”. Gemba walks, are an integral part of Lean Management Philosophy.

WHY GEMBA WALK?

Gemba is a real opportunity for your team members and you, to shake up the daily routine, see where the real work happens and build meaningful relationships with workers based on mutual trust.

This beautiful, people-centric working method that is demonstrated in the Gemba walks process required a little customization to be used optimally for dealership servicing department and here’s how it was done.

Designing the Gemba Walk Process – To conduct an effective Gemba walk, it is critical that the managers or supervisors understand the purpose, process, and expected outcome before they start. So, a predefined process, prerequisites, and steps need to be available for them to study and implement which were made available on the LMS for the expectation setting of the workforce.

Adequate Training with Simulations – Using the LMS to train the managers and leaders on Gemba mechanism and objectives through simulations proves to be an advantage. To ensure that the objective of Gemba is not derailed, certain soft skills need to be reiterated at regular intervals through the LMS.

Provision for Process Improvement Submissions – Gemba is an inclusive process which requires all stakeholders to be able to contribute to the betterment of processes. Therefore, the LMS should also be used to roll out a training for basic understanding and purpose of Gemba for all employees. The LMS here plays a very important role by allowing the workers contribute process improvement ideas, which should be reviewed by leaders before starting a Gemba walk.

Idea Validation – All ideas for improvement must be validated, but in a controlled environment. This allows for measurement of results of implemented changes, which can then be reviewed on the LMS before a mass change is implemented in the process.

Training on New Process – Once an improvement is implemented, the new process needs to be explained and the floor must be trained on the changes to the process along with the ‘why’ behind it. Here your trusted LMS becomes a crucial tool. With mechanisms to track all the impacted roles, training roll out and completion status in one dashboard, the LMS supports the end-to-end lifecycle of a Gemba walk.

Toyota has successfully implemented Gemba on their shop floors with leaders who have imbibed the concept into their leadership style. Award-winning Professor of Lean Leadership, Jeffrey Liker, talks about his experiences while writing his book ‘The Toyota Way’. He mentions how George Yamashina, the President of the Toyota Technical Center, wandered everywhere, observed work, asked questions but never gave any advice. Instead, he would identify gaps that needed to be plugged and would send his observations and suggestions to managers without making it a direct order. Toyota has used Gemba to the point that at every level of management, from supervisor to senior leadership, is doing Gemba walks from their perspective, and doing it in a prepared approach, with structured outcomes in mind.

At GCube, we have 20 years of experience and 80+ industry awards in learning technologies. To know more about products and services, please do write to us. 

Choosing the Best LMS Platforms to Improve Performance and Learning Experience

In order to boost knowledge competency and bridge the need-gap, effective workforce development is essential, with successful engagement and retention strategies. So, this type of continuous training begins with the utilization of the best LMS platforms for corporates. With an increasing need to deliver technology-aided learning, the scope of deploying performance-led and experience-driven learning management systems is evolving. Organizations from diverse industry verticals are implementing the new-age LMSs to provide custom content, bridge skills-gaps, track individual performance, generate automated reports, and so on.

The market of corporate learning is changing over the last few years. Traditionally, robust e-learning platforms served the purpose of content creation, repurpose, and curation. By utilizing the best LMS platforms, organizations align the right kind of learning to the right audiences. Before choosing an LMS, you must analyze the pertinent training goals such as onboarding, sales training, compliance, and others. You need to ensure whether your employees work from the office or mostly on the go. Companies deploy powerful learning and performance platforms (LPP) and learning experience platforms (LXP) to bridge need-gaps, drive performance, increase ROIs, and improve overall workplace productivity. Some of the benefits include:

• Modern LPP integrates with other enterprise systems to collate Key Performance Indicators (KPIs) and assigns personalized training content that meets diversified needs.

• These also create performance metrics to analyze the skills-gaps and automatically assign training that improves engagement, knowledge retention, and overall efficiency.

• The robust LXP delivers experience-led solutions that align learning to pertinent job roles, skills, learning habits, histories, and other attributes.

• The LMS platform delivers a seamless user experience through easy content search and filtering.

• The LXP adopts an analytics-driven approach to analyze learner behavior as per the specific job role, skills, learning trends, and so on.

• The new-age corporate training platform also supports social learning features through surveys, forums, and discussions to share new ideas, seek expert advice, and perform better.

With technological advancement, companies are aiming to develop a more competent workforce through e-learning. The best LMS platforms ensure custom eLearning and development to cater to the pertinent training needs of a globally dispersed workforce. Do you want to train your workforce on the go effectively? Or do you want to adopt a robust training platform that can increase ROIs and drive growth? Then, the utilization of the right kind of corporate LMS that perfectly suits diversified needs becomes a viable choice. Modern LMSs helps to mitigate training costs and effort, thereby improving overall performance, learner retention, training efficiency, and overall training impact.

Top Considerations for Using Modern Learning Management Platform

Intuitive Use Interface and Personalized User Experience: Top Considerations for Using Modern Learning Management Platforms

Like any interactive platform, easy navigation and usability are the significant factors responsible for the effectiveness of modern learning management systems (LMS). The interactive User Interface (UI) and seamless User Experience (UX) are responsible for how learners interact with the LMS. A poor UI makes the platform look dull while a poor UX with too many clicks and complex navigation fail to engage learners with the LMS platform.

Learning Management Platform

Utilizing New-age LMSs for an Incredible User Experience 

Sometimes, companies which use new LMS for corporate workforce training overlook the essential features of UI/UX. As a result, this creates resistance among end users to undergo training via LMS platforms, who are currently exposed to other platforms such as Facebook, LinkedIn, Instagram, and others. For a personalized training delivery, organizations use the best LMS platforms which are- visually appealing, intuitive to navigate, customizable, and cater to the pertinent needs of all. There are several success factors of learning management system platforms which drive exceptional user experience. These include:

• The navigation buttons make the system accessible and straightforward, thereby improving overall learner engagement. Seamless navigation leads to the least number of clicks to complete a specific action. Also, easy navigation is essential for administrators and trainers who assign training courses and track learner performance.
• While using a learning management system platform, organizations may need to invest their time and effort for system integration, content management, setting up courses, and more. Therefore, it is crucial that the LMS UI design supports seamless integration with separate systems such as Human Resource Information System (HRIS), Customer Relationship Management (CRM), and others.
• With the number of mobile users expected to cross 5 billion globally by the year 2020, an interactive UI/UX of mobile LMS is significant. The smaller screen size and learning on the go makes it essential for the mobile LMS to be robust and navigable. Some of the popular LMSs such as Cornerstone LMS, G-Cube LMS, SumTotal, and others are responsive f personalized mobile devices. They support advanced features including scrolling, intuitive search, drawers, and expandable sections, to ensure better system usability and content accessibility.

In today’s digital era, choosing a robust learning management platform with attractive UI/UX is the priority for organizations. An easy-to-use and well-designed LMS platforms cater to the needs of all, thereby boosting overall learner engagement, knowledge retention, and workforce performance.