Spaced Learning: An approach to increase knowledge retention at Maruti

Conducting successful and scalable training for all is a fairly large and cost-intensive challenge. Especially if you are Maruti Suzuki India Limited, one of the leading manufacturers of passenger vehicles in India. With 3904 service centers, 3617 sales outlets and 1934 cities covered by service network, MSIL has one of the largest workforces, spread across different regions, with multi-variate skill requirements and levels. To maintain the brand value across this vast network and their ‘unbeatable First Time Right Score’ at the service centers, regular training for the MSIL workforce, including external dealers, was an imperative. Singular events of training the service engineers, sales rep or customer service executives were simply not enough to ensure that the training given to these employees was effective enough to maintain the brand goodwill continuously.

With our 20+ years of experience in the learning industry, GCube was approached to analyze the challenges specific to the automobile industry. One of the key results they were looking for was an increase in knowledge retention based on role, responsibility and KPIs. To counter the major issue of loss of knowledge after a few days of training and lack of engagement with the training content, GCube developed a problem specific learning solution called the Spaced Learning Program.

The Spaced Learning Program was designed to reinforce learning and improve performance through greater training recall. The idea was to define the pre-training and post-training engagements for the batches who are to go through the training programs. The entire program was divided into multiple knowledge bites in various formats and scheduled even before the training has taken place. The training triggers a chain of events which engages the learners at every step, before and after the training while ensuring they remember their training.

What problems did the Spaced Learning Program solve?

Increased engagement

For Maruti, engagement was critical on 3 levels: cognitive, emotional, and behavioral. Poor information retention, passive learning, and a lack of commitment were factors leading to training and development challenges. Once the training program was scheduled for a group, the Spaced Learning Program was designed to identify the training content for defined group based on the pre and post training knowledge. This was then shared with the attendees throughout the course period. These exercises encouraged learners to participate in constructive problem-solving, which improved cognitive engagement.

Multi-media content for different learning habits

Maruti manufactures 1.5 million cars a year with over 150 variants, services almost 46000 cars everyday and has around 15,945 employees. Keeping up with the industry standards and latest technologies, is a must at MSIL. Once the trainer planned and delivered their training strategy successfully, it is implemented through the Spaced Learning Program which included different types of training content like customized e-courses, game-based learning, case studies, surveys, articles, videos, and assessments.

Training schedule, communication, and tracking

The above mentioned numbers are a challenge in itself and to keep a track of the progress made by the employees involved can be simply termed as ‘impossible’. But to ensure training progress MSIL had to plan content around the training program and send it out to attendees at regular intervals along with pre-determined notifications to ensure participation and knowledge retention. To capture the attention of the attendees and ensure better knowledge retention for longer duration, the Spaced Learning Program created an automated learning schedule even before a trainee joined. This gave the trainee view of what they will learn, when they will learn it and what the company expects from them without anyone having to keep a track but progression happening automatically.

Spaced Learning for Maruti in a Nutshell

Let us have a look at some of the benefits of a Spaced Learning Program:

• Administrators and trainers may use the Spaced Learning Software to incorporate refreshers or continuous learning programs to classroom training. This curriculum may include a SCORM course, an assessment, an HTML course, or links to other resources. These learning styles can be time sensitive, and learners are notified via email/SMS when new ones become available.
• The Spaced Learning Program module is configurable and can be switched on/off based on the requirement in an automobile company.
• Stand-alone classroom training or time-bound non-blended programs or courses can be added to the Spaced Learning program.
• Repetition and reinforcement of information is delivered through different formats to improve understanding and increase recall.
• Engagement and application strengthen key learning and improves retention.
  
  

The auto industry has people at the core of all business innovation and growth. Upgrading to a learning and information acquisition approach allows the people to remember their training and apply what they’ve learned. This in turn minimizes errors for the organization and helps people see growth in their careers. With GCube’s Spaced Learning Program, Maruti, helped their trainees to better recall a wide range of topics covered during the training session, which in turn played a strategic role in improving organizational performance.

At GCube, we have 20 years of experience and 100+ industry awards in learning technologies; and would love to hear your thoughts, queries, and suggestions. Please do write to us at info@gc-solutions.net.

Spaced Learning: An approach to increase knowledge retention

Remote working is a reality one can definitely not look away from anymore. According to a Gartner survey on June 5 2020, 127 company leaders, representing HR, Legal and Compliance, Finance and Real Estate, revealed 82% of respondents intend to permit remote working some of the time as employees return to the workplace. Conducting successful and scalable training for all, when you have a large workforce, spread across different regions, with multi-variate skill requirements and levels, is a fairly large and cost-intensive challenge. To maintain the brand value across a vast network of employees, singular events of training them is simply not enough to ensure that the training given is effective enough to maintain the brand goodwill continuously.

One of our clients in India had a similar problem and training their workforce, including external dealers, was task with layers of challenges. One of the key results they were looking for was an increase in knowledge retention based on role, responsibility and KPIs. To counter the major issue of loss of knowledge after a few days of training and lack of engagement with the training content, GCube developed a problem specific learning solution called the Spaced Learning Program.

The Spaced Learning Program was designed to reinforce learning and improve performance through greater training recall. The idea was to define the pre-training and post-training engagements for the batches who are to go through the training programs. The entire program was divided into multiple knowledge bites in various formats and scheduled even before the training has taken place. The training triggers a chain of events which engages the learners at every step, before and after the training while ensuring they remember their training.

What problems did the Spaced Learning Program solve?

Increased engagement

For Maruti, engagement was critical on 3 levels: cognitive, emotional, and behavioral. Poor information retention, passive learning, and a lack of commitment were factors leading to training and development challenges. Once the training program was scheduled for a group, the Spaced Learning Program was designed to identify the training content for defined group based on the pre and post training knowledge. This was then shared with the attendees throughout the course period. These exercises encouraged learners to participate in constructive problem-solving, which improved cognitive engagement.

Multi-media content for different learning habits

Maruti manufactures 1.5 million cars a year with over 150 variants, services almost 46000 cars everyday and has around 15,945 employees. Keeping up with the industry standards and latest technologies, is a must at MSIL. Once the trainer planned and delivered their training strategy successfully, it is implemented through the Spaced Learning Program which included different types of training content like customized e-courses, game-based learning, case studies, surveys, articles, videos, and assessments.

Training schedule, communication, and tracking

The above-mentioned numbers are a challenge in itself and to keep a track of the progress made by the employees involved can be simply termed as ‘impossible’. But to ensure training progress MSIL had to plan content around the training program and send it out to attendees at regular intervals along with pre-determined notifications to ensure participation and knowledge retention. To capture the attention of the attendees and ensure better knowledge retention for longer duration, the Spaced Learning Program created an automated learning schedule even before a trainee joined. This gave the trainee view of what they will learn, when they will learn it and what the company expects from them without anyone having to keep a track but progression happening automatically.

Spaced Learning in a Nutshell

Let us have a look at some of the benefits of a Spaced Learning Program:

• Administrators and trainers may use the Spaced Learning Software to incorporate refreshers or continuous learning programs to classroom training. This curriculum may include a SCORM course, an assessment, an HTML course, or links to other resources. These learning styles can be time sensitive, and learners are notified via email/SMS when new ones become available.
• The Spaced Learning Program module is configurable and can be switched on/off based on the requirement in an automobile company.
• Stand-alone classroom training or time-bound non-blended programs or courses can be added to the Spaced Learning program.
• Repetition and reinforcement of information is delivered through different formats to improve understanding and increase recall.
• Engagement and application strengthen key learning and improves retention.
  
  

At the core of all business innovation and growth are the people. Upgrading to a learning and information acquisition approach allows the people to remember their training and apply what they’ve learned. This in turn minimizes errors for the organization and helps people see growth in their careers. With GCube’s Spaced Learning Program, you can help your trainees to better recall a wide range of topics covered during the training session, which in turn plays a strategic role in improving organizational performance.

At GCube, we have 20 years of experience and 100+ industry awards in learning technologies; and would love to hear your thoughts, queries, and suggestions. Please do write to us at info@gc-solutions.net.

Spoiler Alert: MRO Software Integration with LMS is now available!

There is an Airbus A320 in the hangar that is due for scheduled maintenance and repair. There were some technical issues reported from the cabin during its last flight. There is a brilliant MRO engineer available in the hangar, but another engineer must be brought in from another hangar, or worse, another location because the engineer present did not complete his update training on DGCA mandates for this aircraft. Precious time wasted!

Recently one of the largest names in Aviation reached out to GCube to discuss real time scenarios like the one mentioned above. They challenged us to resolve the issue of training MRO personnel who are least likely to be able to come in for classroom training, but who are most likely to need regular certification as per DGCA or ESA regulations. We spent significant manhours, researching, analyzing, and even hunting down data and we were successful in winning the challenge. Based on our research we successfully created and implemented the GCube Learning Management System (LMS) which had been seamlessly integrated with the company’s Maintenance, Repair & Overhaul (MRO) software.

The World Class GCube LMS for Aviation, integrated with MRO Software is the Game Changer.

Learning Linked to Engineering Info on MRO Software

MRO software captures and contains data as well as information on the various aspects of maintenance, repair, and overhaul. Because structural repair manuals are proprietary information retained by the manufacturers it is up to subject matter experts to keep training manuals ready based on their knowledge and experience. When MRO software is linked to the online LMS, this information is easy to access when the need arises.

Managed Compliance Monitoring and MRO Software

MRO software captures information from the airport authorities, equipment suppliers, and other staff members to ensure smooth operations. When this information is integrated with the LMS, it provides specific learning paths including regulatory compliance training and certifications. For any changes in the online engineering modules due to knowledge updates or ESA/DGCA requirements, the LMS identifies the impacted roles and pushes out the mandatory training to these individuals for completion. The LMS also tracks and reports on completion status so at any point the LMS dashboard provides a view of compliance training completion.

Using MRO Software for Creating and Deploying Maintenance Training

MRO software captures technical failures, faults as well as any issues reported by staff from the cabin or in-flight. The LMS which is integrated with MRO software and the engineering module, can proactively share the maintenance procedure with the MRO personnel. It can also be integrated to inventory software for part availability as well as supplier information for unavailable parts. All in all, the MRO and LMS integration helps make the MRO operations more efficient.

Learning from Anywhere

MRO personnel are working from multiple, far flung locations and so classroom environments are difficult to set up. The GCube LMS created specifically for Aviation is an easy-to-use portal that caters to different work positions, learning styles, and interests, easily accessible through personalized mobile devices such as smartphones and tablets. Therefore, any new training, or update training is received by MRO personnel wherever they are, and they can complete their training, assessment, and certification from anywhere.

The GCube LMS integration with MRO software has helped in the overall learning and growth of personnel especially in roles like maintenance, quality control, engineering, and even pilots and cabin crew. It has also become a proactive partner for regulatory compliance requirements helping the company stay ahead at the time of audits.

At GCube, we have 20 years of experience and 80+ industry awards in learning technologies; and would love to hear your thoughts, queries, and suggestions on this integration. Please do write to us.

Why Choose Learning Management System in India?

Best Learning Management System in India

Aligning Learning to Your Personalized Business Needs and Performance Goals

Many organizations are relying on modern learning management system (LMS) to stay ahead of the curve. The robust eLearning systems make it easier to handle training and development challenges faced by organizations. The focus of an online learning management system in India is to optimize workforce engagement, knowledge competency, and align with diverse business objectives. Cost-effectiveness, flexibility, and lucrative outcomes result in increased ROIs and performance of an organization.

From the healthcare and automobile to retail, aviation, and other sectors, companies deploy robust learning management system in India which provide ample benefits including:

• Easy-to-use interface: Users with different roles such as administrator, trainer, manager, and even learner prefer learning management system with a new-age UI. An intuitive interface enables the learners to access learning management system dashboards to track training calendar, progress reports, and more. Administrators can easily personalize fonts, themes, and language as per the varied learning needs and preferences. Corporate managers can also assign training and keep track of workforce performance by providing periodic quizzes and assessments during the training program.

• Seamless mobile support: A robust eLearning management system also supports mobile content delivery to allow learning anytime, anywhere, and on any mobile device. Even if the screen size of a mobile device is small, learners can easily access short chunks of information on their tablets or smartphones.

• Social collaboration: It is essential for corporates to enable social learning so that employees can actively participate and collaborate with their peers. Therefore, online learning management system is deployed to support social learning feature where employees can undergo training through Facebook, Twitter, LinkedIn, and other websites. Also, the robust training platforms drive engagement by enabling learners to participate in wikis and chats, as well as post queries on RSS feeds and discussion forums.

• Gamified E-learning: Games transform your learning experience into a wholly fun-filled and engaging program. Different gaming elements such as badges, scores, coins, and leaderboards encourage the learners to access more courses, retain for long, and perform better in real-life scenarios.

• KPI-driven learning: It is one of the crucial features of a robust learning management system in India. Organizations implement modern LMS which can be integrated with Sales Management Systems, Human Resource Management System (HRMS), and others to fetch and create Key Performance Indicators (KPIs). Based on the KPI data, the LMS creates performance metrics and automatically assigns relevant training programs which aligns with the personalized needs of the targeted workforce.

With technological advancement, learning is no more confined to the four walls of a classroom. Learners can undergo training at the point of need, while at home, before an office meeting, or even on the go. There is a shift in the role of modern learning management system in India from a robust training platform to an integrated system offering comprehensive experiences for all.