Spaced Learning: An approach to increase knowledge retention at Maruti

Conducting successful and scalable training for all is a fairly large and cost-intensive challenge. Especially if you are Maruti Suzuki India Limited, one of the leading manufacturers of passenger vehicles in India. With 3904 service centers, 3617 sales outlets and 1934 cities covered by service network, MSIL has one of the largest workforces, spread across different regions, with multi-variate skill requirements and levels. To maintain the brand value across this vast network and their ‘unbeatable First Time Right Score’ at the service centers, regular training for the MSIL workforce, including external dealers, was an imperative. Singular events of training the service engineers, sales rep or customer service executives were simply not enough to ensure that the training given to these employees was effective enough to maintain the brand goodwill continuously.

With our 20+ years of experience in the learning industry, GCube was approached to analyze the challenges specific to the automobile industry. One of the key results they were looking for was an increase in knowledge retention based on role, responsibility and KPIs. To counter the major issue of loss of knowledge after a few days of training and lack of engagement with the training content, GCube developed a problem specific learning solution called the Spaced Learning Program.

The Spaced Learning Program was designed to reinforce learning and improve performance through greater training recall. The idea was to define the pre-training and post-training engagements for the batches who are to go through the training programs. The entire program was divided into multiple knowledge bites in various formats and scheduled even before the training has taken place. The training triggers a chain of events which engages the learners at every step, before and after the training while ensuring they remember their training.

What problems did the Spaced Learning Program solve?

Increased engagement

For Maruti, engagement was critical on 3 levels: cognitive, emotional, and behavioral. Poor information retention, passive learning, and a lack of commitment were factors leading to training and development challenges. Once the training program was scheduled for a group, the Spaced Learning Program was designed to identify the training content for defined group based on the pre and post training knowledge. This was then shared with the attendees throughout the course period. These exercises encouraged learners to participate in constructive problem-solving, which improved cognitive engagement.

Multi-media content for different learning habits

Maruti manufactures 1.5 million cars a year with over 150 variants, services almost 46000 cars everyday and has around 15,945 employees. Keeping up with the industry standards and latest technologies, is a must at MSIL. Once the trainer planned and delivered their training strategy successfully, it is implemented through the Spaced Learning Program which included different types of training content like customized e-courses, game-based learning, case studies, surveys, articles, videos, and assessments.

Training schedule, communication, and tracking

The above mentioned numbers are a challenge in itself and to keep a track of the progress made by the employees involved can be simply termed as ‘impossible’. But to ensure training progress MSIL had to plan content around the training program and send it out to attendees at regular intervals along with pre-determined notifications to ensure participation and knowledge retention. To capture the attention of the attendees and ensure better knowledge retention for longer duration, the Spaced Learning Program created an automated learning schedule even before a trainee joined. This gave the trainee view of what they will learn, when they will learn it and what the company expects from them without anyone having to keep a track but progression happening automatically.

Spaced Learning for Maruti in a Nutshell

Let us have a look at some of the benefits of a Spaced Learning Program:

• Administrators and trainers may use the Spaced Learning Software to incorporate refreshers or continuous learning programs to classroom training. This curriculum may include a SCORM course, an assessment, an HTML course, or links to other resources. These learning styles can be time sensitive, and learners are notified via email/SMS when new ones become available.
• The Spaced Learning Program module is configurable and can be switched on/off based on the requirement in an automobile company.
• Stand-alone classroom training or time-bound non-blended programs or courses can be added to the Spaced Learning program.
• Repetition and reinforcement of information is delivered through different formats to improve understanding and increase recall.
• Engagement and application strengthen key learning and improves retention.
  
  

The auto industry has people at the core of all business innovation and growth. Upgrading to a learning and information acquisition approach allows the people to remember their training and apply what they’ve learned. This in turn minimizes errors for the organization and helps people see growth in their careers. With GCube’s Spaced Learning Program, Maruti, helped their trainees to better recall a wide range of topics covered during the training session, which in turn played a strategic role in improving organizational performance.

At GCube, we have 20 years of experience and 100+ industry awards in learning technologies; and would love to hear your thoughts, queries, and suggestions. Please do write to us at info@gc-solutions.net.

Chatbots for Query Resolution of Medical Representatives

 

Yes, LMS integrations as well as chatbot development takes time, money, and resources. Add the challenge of keeping an empathetic and human feel while developing futuristic chatbots for Pharma, and you have the beginnings of a migraine. Good thing then that you are from Pharma and GCube has the answers for seamless integration while staying compliant on regulations.

Challenges in the life of an MR

Medical representatives are the face of a Pharma company and as you know their role is quite challenging. They have to be well versed with medical terms, practices, pharmaceutical data, and have to be able to hold their own when in conversation with trained doctors, who could ask questions at any time of day or night. Phew! Talk about stress.

With 200+ ongoing projects GCube was given the task of alleviating the challenges faced by MRs by combining their state-of-the-art Learning Management Systems and chatbot capabilities. Our learning experts with 20+ years of experience got down to analyzing individual challenges and successfully addressed them to help a large Pharma company arm their MRs –  

• launch new products in the market
• achieve sales targets
• provide answers to doctors
• collect market feedback
• represent their company
• keep meticulous records
  
  

Chatbots integrated with GCube’s Pharma LMS are a game changer in the industry.

According to a report by Cognizant, the global chatbot market is expected to reach USD$1.3 billion by 2025, growing at a CAGR of 24%. Having done extensive research into the real-time challenges faced by MRs and keeping in mind these stats, GCube identified and implemented all the elements an effective LMS requires, especially when it comes to integrating with a chatbot or virtual assistant, which can increase an MRs efficiency manifold.

LMS & Chatbot integration for basic problem solving

An LMS should have sessions for objection handling and problem solving that include simulations created from real life objections and problems faced by other MRs. In the field an MR should be able to look up a certain objection or problem through the chatbot phone app and get the ideal responses and information to overcome these objections.

Chatbot integration for asking-a-mentor on the go

Somethings are difficult to explain to a BOT but an experienced MR can make better sense of the information a chatbot is providing. A good LMS allows for the mapping of MRs to mentors, and an MR in the field should be able to reach out to their designated mentor, to ask a more complex question and the mentor is able to use the information in the LMS that the chatbot is providing to explain to the field MR how to address the more complex questions.

Peer-to-peer chat on experiential queries with gamification

The process where a chatbot flow is created to ask peers a question when the bot doesn’t understand a question or can’t answer the query has seen a lot of success. Gamifying this process to have peers earn points with a value attached, for responding to these queries is a sure-shot way to ensure the MR asking the question gets quick and effective responses from his/her peers.

Information from the classroom, available outside the classroom

There is too much information and jargon related to chemicals, salts, compositions, side-effects, studies, and their results, that a MR needs to remember. It is asking for a lot and so having a virtual assistant that brings information from the LMS to them while they are in the field or preparing for a visit with a doctor.

Medical Representatives (MR) are finding chatbots integrated with their LMS to be great partners to help overcome the challenges they face every day and deliver better results for their companies. If you have been pondering the value of incorporating chatbots for your organization, this is the right time to take affirmative action. At GCube, we have 20 years of experience and 100+ industry awards in learning technologies; and would love to share more information with you around our LMS and chatbot integrations. Please do write to us.

Top-notch LMS Features that Organizations Must Incorporate

In today’s technology-aided environment, Learning Management Systems help to centralize manage, track and deliver information on a global scale. However, organizations need to look for the top LMS features that meet their organizational goals and fall within the budget.
 The shifting role of corporate LMSs as performance management systems helps to drive business growth, increase revenues, and boost workforce competency.

There are several features of Learning Management Systems that organizations must consider before choosing the best one. Top LMS features for an effective corporate training program are as follows -

• Personalized Learning

The new-age LMSs serve as Learning Experience Platforms that align learning to personalized skills, KRAs, habits, learning history, and other attributes. Consequently, the platform ensures to deliver an engaging learning experience, driven by the tailored learning behavior, interests, and preferences of every learner. So, this experience-led approach ensures to offer a personalized experience while upskilling the workforce, improving engagement, and improving talent retention.

• Learning Bookmarklet

It is one of the important LMS features that gives access to a vast world of learning aligned to the needs. Learning Bookmarklet enables users to create, track, and share any e-learning content (blogs, podcasts, videos, etc.) on the web. Users can also include content with their learning paths and share their research with anyone within the organization. Employees who utilize this feature gain recognition for adopting this self-sourced approach, thereby motivating others to learn more and improve skills.

• KPI-linked Training

Another feature of modern e-learning platforms is their ability to align learning with performance. Modern LMSs deliver performance-driven solutions by integrating with other enterprise systems (HRMS, ERP, CRM, etc.). They create Key Performance Indicators (KPIs) and collate them to identify the skills-gaps of learners and automatically assign relevant training content. For instance, the LMS compares the KPI data of sales employees working in a retail company. Based on that, managers assign training in a way that meets the pertinent goals of salesforce, whether it is product training, sales enablement, soft skills, or more.

• Extended LMS

Organizations deploy robust LMSs that feature the extended enterprise version to train channel partners, customers, sales representatives, resellers, dealers, and others. From onboarding and compliance with sales training and others, the extended workforce can leverage the benefits of this LMS. Consequently, this fosters client relations, product adoption, and continuous growth for organizations.

• Report Builder and Tracking

Modern LMSs analyze different learning activities, such as training progress, assessments, and skill-level attainment, to ensure accurate performance tracking and reporting. These also utilize report builder feature to generate custom reports based on skills, time spent on each course, and training completion.

Also, standard LMS features include user management, video streaming library, multi-lingual support, gamification, microlearning, assessment engine, blended learning, SCORM compliance, and so on. If you want to implement an LMS that supports a gamut of features to meet the ever-evolving learning needs, then GCube LMS can be a perfect solution. From delivering compliance training to the healthcare and extended enterprise training to the automotive and sales enablement solutions to the retail sector, GCube LMS caters to all. To know more about the features and benefits of GCube LMS, you can request a free LMS demo here.

Top LMS Vendors

Choosing Amongst the Top LMS Vendors to Meet Modern Corporate Needs

Top LMS Vendors

In today’s tech-savvy world, modern corporate workforce wants to learn at their own pace of time and convenience. Therefore, they must choose amongst the leading LMS vendors who provide customizable training platform which suits emerging learning needs. The new-age learning management platforms create ROI-aligned learning solutions to boost employee engagement, knowledge retention, and learning uptake. Modern LMS also supports a broad spectrum of features including content management, assessment engine, automated report generation, mobile app support, video-based learning, rapid authoring, gamification, and more.

If your focus is to address workforce skills-gaps, improve retention levels, and accelerate organizational performance, then look for the top LMS vendors in the market. Some of these are listed as follows:

• Docebo

The robust eLearning platform caters to the pertinent training needs of learners spread across diverse demographics. Docebo LMS is a Tin Can, SCORM, and AICC compliant learning system supporting features including certification, classroom management, certification, and others.

• G-Cube

The new-age LMS caters to the emerging needs of audiences with varied job profiles, learning attributes, preferences, and more. The feature-rich system stands apart from the rest on different aspects such as mobile app support (both Android and iOS), Business Intelligence tool for automated tracking and reporting, video-based learning for better retention, KPI-linked learning, assessment engine, and more. Moreover, G-Cube LMS is also mentioned amongst top LMS vendors in the prestigious Market Guide for Corporate Learning 2019 by Gartner.

• Litmos

A well-known cloud-based LMS with an easy-to-navigate interface; responsively designed for laptops, tablets, and smartphones. The robust learning management platform supports gamification by incorporating badges, certificates, and scores to deliver a fun-filled experience. As a result, the LMS helps to bridge skills-gaps, boost engagement, and workplace performance.

• SumTotal

The modern learning platform delivers accessible learning to cater to individual training needs and preferences. SumTotal LMS enables the workforce to identify learning gaps, drive engagement, and boost overall business productivity.

Undoubtedly, choosing the right vendor is a daunting task. But, when it is about an LMS, then this task becomes more challenging as there are numerous LMS vendors in the market. Organizations from different industry verticals are using modern eLearning systems to drive engagement, enhance knowledge retention, business performance, better ROIs, and business growth. Top features of modern LMSs help to achieve desired goals and improving overall training results. Based on your pertinent training needs, preferences, styles, and learning attributes, you can choose the best LMS vendor and request a free LMS demo.

Top Features & Benefits of Popular LMS Systems

With technological advancement, learning and development teams are gradually transforming their training methods from instructor-led approach to e-learning delivery. Today, corporate training is revolutionizing with the growing impact of technology. The popular LMS eLearning systems support mobile content delivery to ensure an engaging experience for all. Another advantage is that mobile learning management system LMS enables you to get relevant information on your fingertips. You can download the custom learning app on your mobile device and access training content at your own pace of time and convenience, even on the go.

Popular LMS Systems

Showcasing Key Benefits of Popular LMS Systems 

The leading LMS vendors provide new-age learning management platforms to cater to your personalized training needs. Significant features of modern LMSs include:

• Intuitive UI

The advanced eLearning platform enables learners to personalize themes, fonts, logos, and overall look and feel of user interface as per their diverse learning styles and preferences.  So, this results in maximum learner interaction and knowledge retention.

• Gamification

The modern LMS supports the gamification feature by including gaming elements such as badges, scores, avatars, and leaderboards with training content, thereby motivating the learners to participate, earn rewards, and boost overall performance.

• Social learning

The new-age LMS uses social collaboration tools to aid learners to increase peer-to-peer collaboration, seek expert advice, improve cross-departmental learning, and ensure effective knowledge transfer.  While trainers provide surveys and assessments to track progress, learners can share innovative blogs, post queries on discussion forums, and actively participate in polls.

• Compliance and Integration

The next-gen LMSs impart practical training experience in accordance to different industry standards such as SCORM, AICC, Tin Can, Section 508, and GDPR. Moreover, the flexible training software seamlessly integrates with other systems such as Sales Management Systems, HRIS, ERP, Integration with Payment Gateways, and more. Consequently, this ensures continuous progress tracking and reporting to bridge skill-gaps and drive organizational performance.

Custom learning, competency-gap analysis, automation, mobile-driven approach, and others are some of the critical features of modern LMS. Popular LMS systems including G-Cube LMS, Litmos, Docebo, Blackboard, Canvas, SumTotal LMS, and others hold the nice to impart personalized learning, boost workforce engagement, increase ROIs, and enhance the overall learning uptake. Are you looking for a proprietary LMS which can mitigate training costs, improve performance, and deliver learning at any point of time? Then, G-Cube is the one that perfectly fits your needs. To know more, you can request a personal LMS demo by clicking here, and we can come up with the best.